HomeEducationAn Overview of ITIL4 Specialist Create, Deliver & Support

An Overview of ITIL4 Specialist Create, Deliver & Support

Why study ITIL4?

A complete operational model for creating, maintaining, and improving IT-enabled products and services is ITIL4. The framework includes principles and standards for best practices applicable in the real world and can be modified to operate with other frameworks and methods of operation.

Companies typically employ the globally recognized ITIL certification as a prerequisite. By obtaining an ITIL4 certification, you can stand out from your peers, improve your employability, and raise your earning potential.

In collaboration with global community professionals, practitioners, subject matter experts, and industry experts, ITIL4 was developed and expanded to address the challenges and possibilities of the contemporary service economy and the VUCA environment.

ITIL4 Specialist CDS certification

In ITIL 4 Create, Deliver, and Enable, management practices are integrated into end-to-end value streams and the cultural and team management components of product and service management. A broad overview of the gear and software required to enable service administration is also provided.

The ITIL 4 Create, Deliver & Support qualification is one of the requirements for the designation of ITIL 4 Managing Professional, which assesses a candidate’s practical and technical knowledge of how to manage modern IT-enabled teams, services, and workflows and gives the candidate an understanding of service performance, service quality, and improvement methods.

The “core” duties of service management are covered in this module. The current scope of ITIL is expanded to include service “generation.” It integrates many value streams and activities to create, deliver, and support IT-enabled goods and services. It also covers supporting approaches, methodologies, and tools.

The “Create, Deliver, and Support” module educates IT professionals, on service quality and improvement techniques, enabling them to continue providing clients with innovative but dependable tech-enabled services in a market that is becoming increasingly competitive.

Key Learnings of ITIL4 CDS Certification

  • Understand the role appropriate ITIL4 practices play in developing, providing, and supporting the SVS and value streams.
  • Learn how to create, provide, and support services by planning and building a service value stream.
  • Have the ability to develop, deliver, and support services getting ready for the ITIL4 Create, Deliver, Support test.
  • Recognize and apply the fundamental ideas and techniques of organizational change management to planning, direction, and improvement.
  • Recognize the function of governance, risk, and compliance and how to apply the guiding concepts and techniques to the service value system.

ITIL4 CDS – Course Outline

Recognize how to organize and construct a service value stream to develop, provide, and support services:

  • Learn the ideas and issues behind the SVS’s organizational structure, team dynamics, roles, and culture.
  • Recognize the SVS’s planning and resource management processes.
  • Recognize the importance of constructive communication
  • Recognize the importance of and utilize IT across SVS

Learn about the creation, delivery, and support contributions made by pertinent ITIL practices to the SVS and value streams:

  • Learn ITIL best practices to enhance your customer support.
  • Study ITIL methods to design, create, and transition a value stream.

Discover how to design, provide, and support services:

  • Learn how to organize, schedule, and plan your work and activities.
  • Recognize the pros and cons of buying versus building, sourcing possibilities, and service integration management (SIAM)

Eligibility Criteria for ITIL4 CDS

You must have earned your ITIL4 Foundation certification through successful completion before enrolling in this course. When registering for this course, you must give us a copy of your certificate to be admitted.

Benefits of ITIL4 CDS

ITIL4 CDS (Create, Deliver & Support) training will allow you to obtain various abilities.

  • You’ll be familiar with deployment management ideas.
  • Comprehension of service designs
  • Software administration and development won’t be a nightmare anymore.
  • You’ll be able to accomplish Skills in service validation and testing
  • The fundamental idea behind release management
  • The ability to facilitate change is a highlight
  • Brings about a service desk that is organized.
  • It will consider Stakeholder satisfaction.
  • You can learn service-level management competencies.
  • Training in incident management and problem-solving is provided.

Key Merits of ITIL4 CDS

With the help of this ITIL4 CDS training, you may build, deliver, and support all related IT-enabled services and products by integrating all the essential components of different streams of values. The value of ITIL4 CDS Certification is rising from its high demand level. 

With the current pace of IT change, it is more important than ever to deliver and sell services that directly address the needs and guidelines of the client while being stable, strong, and dependable. Every organization or business must inevitably produce, supply, and support services and must be conscious of the abilities and competitive spirit.

Who can be benefited from the ITIL4 CDS course?

The target audience for this course is IT service management professionals working for the ITIL Managing Professional (MP) designation and are in charge of running IT-enabled and digital services and providing end-to-end support and delivery.

  • The problem, Change, and Release Managers
  • Service Desk Managers
  • DevOps Managers
  • Continual Improvement Program Managers
  • IT Infrastructure & Support Managers
  • Process Owners
  • Senior Service & Support Analysts
  • Service Level Management Managers.

ITIL4 Create Deliver & Support – Exam details

  • The 90-minute test is given online by a separate testing organization and consists of 40 multiple-choice questions. 
  • Each participant is given a ticket for the exam, allowing them to choose a time after the session that works best for them to take it.
  • You must achieve a score of 70% to receive your certificate. The course includes an exam review to prepare participants for the final exam.
  • You can apply for self-directed learning PDUs through PMI once you’ve finished this course. On request, a letter of attendance is provided.


The need for IT and business strategy alignment has never been more important, given the tremendous digital revolutions occurring within firms worldwide. To continue providing value to customers and maintain their position as market leaders, organizations must be adaptable and have leadership and staff with the necessary skills.

Join KNOWLATHON to reskill and up skill your employees in ITIL4 to survive in the contemporary service economy and the increasingly complex, volatile, ambiguous, and unpredictable (VUCA) operating environments.


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