HomeHealthNon-Emergency Medical Transportation: How to Get Started

Non-Emergency Medical Transportation: How to Get Started

Non-emergency medical transport includes all types of transportation that call for aid or medical attention but aren’t life-or-death situations. The most popular are taxi services, which assist the elderly or disabled in getting to and from medical facilities. 

Medical transport companies also offer non-emergency services, including intensive care transport (helping intensive care patients travel home) and courier services (delivering organs, blood, and equipment as needed). 

The following tips will assist you get started if you’re considering starting a non-emergency medical transport company. 

1. Assess the Legalities 

You must understand and abide by hundreds of legal expectations that apply to the medical industry. If possible, you should engage the assistance of a medical-legal professional and a business-legal professional to help you navigate the sector you are entering. They can explain taxation, qualifications, and procedures to your business. 

For instance, you might require the appropriate training if you start a taxi service for the disabled and occasionally want to lift passengers inside your medical transport van. You will need an easily accessible sling and sling stand to assist in moving the customer without injuring yourself or them. For the training to be considered acceptable, it must be taught by a licensed medical professional. 

2. Ensure That You Have Enough Money 

You might wonder how much it costs to start a medical transportation company. Starting a non-emergency medical transportation company can cost hundreds of thousands of dollars due to the associated regulatory costs. There are various expenses associated with starting up a business, including registering, insuring, obtaining a permit, paying utility bills, and paying wages. 

Ensure you have adequate money to start the firm before taking any more action. If not, you might need to apply for a small business loan, get a business line of credit, or sell some of your company’s stock to an investor. 

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3. Make Sure Licensing Is Correct 

You can ensure you have the proper licensing for the job at hand with the help of your new legal team. The first step is obtaining a license to drive transport vehicles, but depending on your business, you may require additional permissions. 

To be a courier of human organs, you must obtain a certification proving you know how to handle and care for the organs. In addition, you will need a beacon to track the vehicle so that hospitals can gauge its arrival time. 

4. Have an Easy-To-Remember Name 

The name of your business should be easy to remember since non-emergency medical transportation businesses are generally aimed at disabled or older adults. Your title needs to stand out, explain what you do, and stick in a person’s mind to win over your competitors. 

When it comes to starting a business, this can be the most challenging aspect. You can instantly lose customers if you choose the wrong name for your business. Use someone’s name as a memorable logo and a tagline that explains what your company does if you’re targeting customers rather than business-to-business clients.  

5. Ensure That the Supplies Are Suitable For the Purpose 

When dealing with patients, the ill, or delicate equipment, you will need supplies that can handle the job. For instance, when transporting organs, the vehicle must be cold enough to maintain the organ’s life. 

When it comes to disabled customers, you must understand their disability before accepting their business. For instance, if you know that a customer feels agitated and hostile in response to loud, unexpected noises, you should make sure your cab is equipped with noise-canceling headphones or walls to keep the customer calm. 

6. Keep an Up-To-Date Service Schedule 

It can be helpful to provide your clients and customers with a schedule of service that shows when you are available. It is convenient for disabled and older people to schedule their days around your availability as a taxi service. Moreover, hospitals can use courier services to ensure that patients are quickly picked up and dropped off and confirm schedules. 

Be sure to discuss availability with your clients or customers. If your clients have been skipping your service because of space constraints, you should start hiring more people. To stay flexible and grow your business, keep the lines of communication open. 

7. Identify Marketing Strategies For Your Company 

Now that your small business is set up, it’s time to begin finding clients and growing. Make sure you know how much your competitors charge their customers so you can price your services accordingly.  

Your next step will be to inform prospective customers that you’re open for business by sending them some marketing materials. You can encourage people to try your service by offering discounts. 

You should also maintain an SEO-friendly blog where you will provide helpful tips and relevant industry trends. Promote those posts using social media. With this approach, customers will discover you when searching for a business that offers your services. Similarly, you might want to consider partnering with hospitals, nursing homes, and other institutions. 

Final Thoughts 

There are three main areas to consider when starting a non-emergency medical transport business. These are the legalities, the purpose, and the connection. Your legalities are protected by ensuring you have the appropriate licenses and tax information.  

Having the proper training and organization assures the functionality of your fleet of vehicles and personnel. And maintaining contact by maintaining a warm and straightforward business demeanor sustains your relationships with customers. 


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