Complaints
Thursday, April 24th, 2008
I come with a new “tip” for business owners that interract with the public and have a ‘complaint notebook’. Personally, if i were a business owner I would consider this very much as it’s a very important aspect in making things better. Why?
If a client is not happy with the oferred services, I, with this notebook, can improve my services, I can evolve and I can omit future mistakes. Even more, if the client leaves a phone number, I could have a coffee with him/her and talk about how I can improve my business. What I am saying is something that many don’t consider as important, but in order to have a successful business you need to put yourself in the position of the client.
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